FAQ's

How safe is it to give my credit card details online?
Homelook UK use a secure server and a system from Natwest for all credit and debit card payments. There has never been a reported incident involving credit card fraud using this system. We are confident of our security that we will guarantee any costs that your credit card company hold you responsible for if your card is used fraudulently as a result of shopping with us.

What methods of payment do you accept?
We accept all major credit cards via our secure server and can accept cheques with orders via the post.

Do your prices include VAT?
All our prices include VAT.

How can I place an order?
You can place orders over the internet, by fax, phone or in one of our branches

What is the order process?
Simply browse the on line catalogue and click  "add to cart" to any items you wish to buy, these items can be removed later. When you have finished shopping click on the " go to checkout" button which takes you to the order page. Enter your details and credit card information and send them to us. If preferred you can also print the order form and send it to us by fax or post or telephone us on either 01784 461000 or 08707 602 612 and place the order over the phone. You will be contacted within 2 working days to confirm the order and be advised of an anticipated delivery date.

Privacy Policy
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

What are your delivery charges?
Homelook UK charges £22.95 for deliveries under £350. Orders over £350 are free to selected areas. The shopping cart will automatically calculate delivery for you. Deliveries are on weekdays and weekends, call for details.

An additional area surcharge applies to certain areas, please call for more details.

What happens if I cancel my order?
For items we hold in stock, if you cancel your order prior to it being despatched you will not incur any charges and a credit note will be applicable. If your order has already been despatched then you may be charged for delivery.

When will you despatch my order?
The time it takes for a piece of furniture to come in to stock can vary from manufacturer to manufacturer. Once we receive an item into our warehouse it is quality checked and re-packaged for onward transportation and usually despatched within 3 working days.

Do you pricematch?
Yes we do, see our “pricematch page

When will my goods arrive?
Most of our smaller items can be sent via a courier and can take up to 48 hrs for delivery once despatched. Some of our very large furniture will be sent via a specialist delivery service and depending on your location this can take up to 10 working days. You will be advised in advance of the scheduled delivery date.

I have a fault with my furniture, what can I do?
Please contact our Customer Services team on 08707 602 612 with details of the damage. Please have your order number ready to enable us to deal with your problem efficiently.

What is your returns policy?
For full details please see our Terms and Conditions

What happens to my personal details?
Your personal details will remain strictly confidential and not passed on to third parties. You have the option to be kept informed of new lines and special offers when placing an order. (Need to add an option on order page for email address to be kept in order to send out information to customers regarding new items and displays)

Will my goods have a guarantee?
All goods carry a 1 year manufacturer’s guarantee against materials and workmanship.

Copyright © Homelook 2017 | Site by Xession.
Welcome to ' HomeLook uk ltd '

Vast savings and fast delivery await you from the HomeLook (UK) Ltd discount furniture website.


You will find highly regarded, well-known furniture manufacturers' products at amazing discount prices with quick delivery in comparison to High
Street furniture stores throughout the uk. We work with household-known brands such as Devonshire Pine ltd, Myers Beds, Dura Beds Ltd and Staples Ltd,
just to name a few. We want you to feel assured that you are dealing with a 'bricks and mortar' company with over 20 years experience.

Our oak furniture range uses solid oak from Scandinavia, which enables us to offer you the highest quality and unique collections of furniture found in the UK.